Booked with confidence
GlowMall is built on trust. We verify the professionals you book, protect your payment until the job is done, and give you a clear way to get help if something goes wrong. Here is how it works, and the policies behind it.
Verified professionals
Identity, business details and portfolio quality are reviewed before a provider goes live, and verification badges show what was checked.
Protected payments
Booking payments and deposits are held by the platform and only settled to the provider after the service is completed.
Verified reviews
Only clients with a completed booking can review, so the ratings you read come from real appointments.
Report & resolve
Report a profile or booking at any time. Our team reviews disputes and can refund protected payments where warranted.
Our policies
The full detail behind how the marketplace works and how we handle your data and money.
Payment Security
Protected booking payments, deposits, payouts and how your money is handled.
Read policyTerms of Service
The agreement that governs your use of the marketplace.
Read policyPrivacy Policy
What data we collect, why, and the choices you have.
Read policyRefunds & Cancellations
Cancellation windows, deposit rules and how refunds are issued.
Read policyCommunity Guidelines
The standards we expect from clients and professionals.
Read policyCookie Policy
The cookies we use and how to control them.
Read policyNeed to report something?
If a booking, payment or profile does not look right, tell us. We review every report and can step in on protected payments.