Be respectful
Treat clients and professionals with courtesy. Harassment, hate speech, discrimination, threats or abusive behaviour are not tolerated and can result in removal from the platform.
Be honest
- Professionals: represent your skills, pricing and availability accurately, and only post portfolio work that is your own.
- Clients: provide accurate booking details and show up for confirmed appointments.
- Reviews must reflect a genuine, completed booking. No fake, paid or retaliatory reviews.
Keep it on-platform
Book, message and pay through GlowMall. Taking payments off-platform removes your payment protection, avoids platform fees, and is grounds for suspension.
Health & safety
Professionals should follow good hygiene and safety practices and hold any licences their services require. Clients should disclose allergies or conditions relevant to a service. For home and event services, both parties should agree on a safe, suitable space.
Prohibited
- Illegal activity, or services that are unlawful where they are provided.
- Soliciting off-platform payments, spam, or misleading promotions.
- Sharing other people's private information without consent.
- Attempts to manipulate ratings, search ranking or verification.
Reporting & enforcement
If you see behaviour that breaks these guidelines, report it through our Trust & Safety page. We review reports and may warn, suspend or remove accounts. Serious breaches may also be referred to the relevant authorities.