Client cancellations
- More than 24 hours before the appointment: cancel for a full refund of any protected payment, minus a non-refundable deposit where the professional's policy says so.
- Within 24 hours of the appointment: the professional's cancellation policy applies, and deposits are typically non-refundable to compensate for the reserved time.
The exact cancellation terms for each professional are shown on the booking screen before you pay.
Provider cancellations & no-shows
If a professional cancels, or does not show up for a confirmed booking, you are entitled to a full refund of your protected payment, including any deposit. Because payments are held until a service is completed, your money is never released to a provider who did not deliver.
Deposits
Deposits secure your slot and count towards the total price. Whether a deposit is refundable depends on the professional's policy and the timing of the cancellation, as set out above.
How refunds are issued
- Approved refunds are returned to your original payment method.
- Timing depends on your bank or card issuer, usually a few business days after the refund is processed.
- You will receive a notification when a refund is issued.
Disputes
If a service was not as described, or you and the professional cannot agree, open a dispute and our team will review it. Where warranted, GlowMall can refund a protected payment. See Payment Security for how funds are held, and Trust & Safety for how to report an issue.
Event bookings
Event requests and quotes may carry their own deposit and cancellation terms agreed between you and the beauty team. Those terms are shown when you accept a quote.