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Trust & Safety

Delete your account

You can delete your GlowMall account yourself at any time, from the website or the app. Here is how, what gets removed, and the little we are required to keep.

Last updated: September 21, 2026

How to delete your account

  1. Sign in and open Settings.
  2. Choose the Account tab and select Delete my account.
  3. Enter your password to confirm. Deletion happens immediately.

Shortcuts: client settings or professional settings.

Before you delete

So that nobody is left stranded and none of your money is lost, deletion is paused until these are settled:

  • Bookings that are accepted or awaiting a response are completed or cancelled.
  • Any open dispute is resolved.
  • Refunds owed to you have arrived, and professionals have withdrawn their earnings.

What is deleted

  • Your name, email address, phone number, profile photo and password.
  • Your addresses, booking notes, beauty interests, trusted contact, saved professionals, blocked list and notifications.
  • For professionals: your storefront, portfolio photos and videos, service descriptions, availability, social links, verification documents and payout bank details. Your storefront disappears from search at once.
  • Any Pro plan is cancelled, renewal is switched off and the stored card token is erased.
  • Your sign-in. Every device is signed out immediately and the account cannot be restored.

What we keep, and why

A small amount of information stays, with your personal details removed from it:

  • Booking and payment records (dates, services, amounts, payouts, refunds). Nigerian tax and company law require us to keep financial records for six years. They are no longer linked to your name or contact details.
  • Messages and reviews you already shared. They belong to the other person's history too, so they remain, shown as coming from a deleted user.
  • Dispute and safety incident records, kept for the same period so that we can meet our legal and safety obligations.

Cannot sign in?

Email support@glowmall.app from the address on your account and ask us to delete it. We will confirm it is really you, then complete the deletion within 30 days.

Deleting some data without closing your account

You can edit or clear most of your details in Settings at any time. For anything else, including a copy of your data, see your rights in our Privacy Policy.

Questions about this policy? Contact our team and we'll help.
Delete your account · GlowMall