Information we collect
- Account data — name, email, phone, password (stored hashed), and for professionals, business and verification details.
- Booking data — services, dates, locations, messages and reviews tied to your bookings.
- Payment data — processed by our payment partner. We store payment references and status, not your full card number.
- Usage data — device, log and basic analytics data to keep the service secure and working.
How we use your data
- To create accounts, take bookings and process protected payments.
- To verify professionals and operate Trust & Safety checks.
- To send transactional notifications (booking updates, receipts, payout alerts).
- To prevent fraud and abuse and to meet legal obligations.
Sharing
We share data only as needed to run the service: with the relevant client or professional for a booking, with processors such as our payment, hosting and messaging providers, and where required by law. We do not sell your personal data.
Data retention
We keep your data while your account is active and as long as needed for legal, accounting and dispute-resolution purposes, then delete or anonymise it.
Your rights
Subject to applicable law (including the Nigeria Data Protection Act), you can request access to, correction of, or deletion of your personal data, and object to certain processing. Contact us using the email on this page to exercise these rights.
Cookies
We use cookies and similar technologies as described in our Cookie Policy.
Security
We use encryption in transit, hashed passwords, role-based access controls and a strict content-security policy. No system is perfectly secure, but we work to protect your data and will notify you of a breach where required.
Contact
For any privacy question or request, email our team using the address on this page. GlowMall is the controller of the personal data described here.
Note: This is a starting template and not legal advice; please have it reviewed by qualified counsel.