Booked with confidence, from first tap to final payment
Here is exactly what GlowMall checks before a professional can take your booking, how your money is protected while the work is done, and what happens if something goes wrong.
What we verify about every professional
Each line on a professional's Safety features card is a real check our team has completed, not a badge they gave themselves.
Identity
A government-issued ID is submitted and matched against the name on the account and the bank account that receives payouts.
Business registration
For registered businesses, the CAC registration number and certificate are checked against the business name.
Portfolio
Work photos are reviewed for authenticity and quality, alongside the professional's completed-booking and review history.
Phone number
The professional's mobile number is confirmed with a one-time code, so the person you message is the person who turns up.
Verification takes time, and a newly joined professional may show fewer checks. Your payment is protected on every booking regardless of their verification level.
How you're protected
Protected payments
When you pay through GlowMall, the money is held by the platform and released to the professional only after the appointment is marked complete. If a professional does not show up, you are refunded in full. Cancellations made more than 24 hours before the appointment are refunded automatically.
Verified reviews
Only a client with a completed, paid booking can leave a review, and each booking can be reviewed once. The ratings you see come from real appointments, with separate scores for punctuality, professionalism, quality and value.
Report and resolve
From any booking you can report a problem within 14 days of the appointment: a no-show, work that was not as described, a safety concern, or being asked to pay off-platform. The professional's payout is frozen immediately and our team reviews the case, usually within two business days, with the power to refund you in full or in part.
Your privacy
Professionals see your first name, your booking details and, for a home visit, the address you give. They never see your phone number or email address. Messages stay inside GlowMall unless you choose to move them.
Home-visit safety
For appointments at your home, professionals check in when they head out and when they arrive, can share their trip status with a trusted contact, and have a one-tap SOS that alerts our team with their location. If a professional misses a check-in, our team is alerted automatically.
If something goes wrong
Most bookings go smoothly. When one does not, this is what to do, in order.
- 1
If you are in danger or feel unsafe, leave the situation and call the emergency number first. Everything else can wait.
- 2
Open the booking in your account and tap Report a problem. Choose what happened and add any details that help.
- 3
The professional's payout is frozen the moment you report. Our team reviews the case and emails you, usually within two business days.
- 4
If you need us sooner, or the problem is not about a specific booking, contact support and we will pick it up.
Safety for professionals, too
Professionals on GlowMall get the same care in the other direction: phone-verified clients for home visits, protected payments that cannot be reversed after a completed appointment, trip check-ins with an SOS button, and a trusted contact who is alerted if they miss a check-in.
See how GlowMall works for professionalsThe full policies behind these protections, including refunds and community guidelines, are on our Trust and safety page.